IT System Support Manager

  • Managing a team of System, Network, Security Administrators and Technical Support for both Local and Global users and customers
  • Evaluation and purchasing appropriate hardware and software
  • Manage resource capacity planning for current running services and future requirements
  • Plan IT budget and manage required revision and approval with Top Management
  • Create and review performance evaluation criteria for IT team members
  • Design, implement and review system resiliency, security and backup procedures
  • Handles escalation, reporting, meeting and presentation with Top Management and Japanese counterpart
  • Organize projects, delegation, monitoring and reporting to all stakeholders
  • Ensure IT information/data and infrastructure security of the company
  • Arrange IT training and awareness session to develop and maintain a well-functioning team delivering high standard service

  • Must be a graduate of BS In Computer Engineering, Computer Science, and Information Technology
  • With experience in LAN, WAN and PC troubleshooting
  • With experience in common network services like DNS, DHCP, Web Server (IIS/Apache), MS Exchange, Active Directory, Database (MSSQL, MySQL, PostgreSQL) server and monitoring systems
  • Experience with Windows Server 2008/2012, Linux environment, virtualization and IaaS (AWS and Azure)
  • Must have experience in IT Security Implementation. 
  • Must be certified with ITIL Foundation
  • Must have experience on Project Management and handling multiple projects and prioritization.
  • Must be willing to study and learn the Japanese language to have a better communication with the Japanese Staff
  • Big advantage for Certified Information Security Manager (CISM) or Certified Information System Security Professional (CISSP) or CompTIA Security+
  • Knowledgeable in ISO9001 principle and best practice.
  • At least 10-years working experience in IT related work
  • At least 4-years working experience in managing a team
  • At least 4-years working experience in System and Network Administration

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