Global IT Support Engineer – Level 2

  • Manage and coordinate critical system availability and security
  • Perform system monitoring, maintenance and respond to service outages to ensure utmost service availability
  • Install, configure, test and maintain operating systems, application software and system management tools complying with the different standards and guidelines
  • Manage/ participate with Global projects relating to System and Security administration
  • Involve in system implementation and upgrade of various infrastructure technology platforms including server, database, network, firewall, backup, and other solution
  • Maintain security, backup and redundancy strategies
  • Monitor and test system performance for potential bottlenecks and identify possible solutions
  • Selecting appropriate Cloud services to design and deploy an application based on given requirements
  • Designing and deploying enterprise-wide scalable operations on Cloud Platforms
  • Investigate and respond appropriately to company and third-party vulnerability detection.
  • Provides physical or remote support to all system users and escalate issues to a higher level of support when needed
  • Manage and monitor incidents and request throughout their lifecycle
  • Recognize solutions, document procedures, and maintain knowledge database content up to date.
  • Graduate of BS in Computer Engineering, Computer Science, and Information Technology
  • At least 2 – 3 years’ experience in LAN, WAN and PC troubleshooting
  • Experience in a Global Infrastructure setup and technologies
  • Knowledgeable in common network services like DNS, DHCP, Web Server (IIS), email server and monitoring systems
  • Knowledgeable in Windows Server 2008/2012 and virtualization
  • Experience in cloud management solutions for Microsoft 365 and AWS
  • Experience in migrating key applications to cloud providers
  • Knowledgeable of the capabilities and limitations of major cloud providers
  • Vulnerability and Penetration Testing experience a plus
  • Knowledge of common attacks, vulnerabilities and remediation techniques for networks, operating systems, mobile, and web applications
  • Knowledgeable in ITSM and Document Management
  • Good knowledge on any of the network and firewall technologies such as Cisco, Zabbix, Checkpoint, and Riverbed
  • ITIL, Cisco and Microsoft Certification is an advantage
  • Must be willing to be assigned and work overseas
  • Must be willing to study and learn the Japanese language to have better communication with the Japanese Staff

Please fill out the form below to apply to this position

Personal Data



Add a Skill

Resume Upload

(File size: up to 2MB | File types: doc,docx,pdf,txt,xls,xlsx,jpg,png,zip,txt,html,htm,ppt,pptx,rar)
* Required