Global IT Support Engineer – Level 1

  • Manage and coordinate critical system availability and security
  • Perform system monitoring, maintenance and respond to service outages to ensure utmost service availability
  • Install, configure, test and maintain operating systems, application software and system management tools complying with the different standards and guidelines
  • Manage/ participate with Global projects relating to System and Security administration
  • Involve in system implementation and upgrade of various infrastructure technology platforms including server, database, network, firewall, backup, and other solution
  • Maintain security, backup and redundancy strategies
  • Monitor and test system performance for potential bottlenecks and identify possible solutions
  • Investigate and respond appropriately to company and third-party vulnerability detection.
  • Provides physical or remote support to all system users and escalate issues to a higher level of support when needed
  • Manage and monitor incidents and request throughout their lifecycle
  • Recognize solutions, document procedures, and maintain knowledge database content up to date.
  • Graduate of BS in Computer Engineering, Computer Science, and Information Technology
  • Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
  • Ability to communicate technical guidance and instruction to users on the use of PC applications and systems.
  • Knowledge of current technological developments/trends in area of focus.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of technologies.
  • Must be willing to be assigned and work overseas.
  • Must be willing to study and learn the Japanese language to have better communication with the Japanese Staff
  • Fresh graduates are welcome to apply

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